Privacy Policy - Ilford Skip Hire

At Ilford Skip Hire, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws.

Information We Collect

We may collect various types of information to provide and improve our services to you:

Personal Identification Information: Name, address, telephone number, and email address.
Payment Information: Credit card details and billing address.
Usage Data: Information on how you access and use our services.
Marketing and Communications Data: Your preferences in receiving marketing from us.

How We Use Your Information

Your information is used in the following ways:

To Provide Services: Processing bookings, delivering skips, and managing rentals.
To Improve Customer Service: Responding to your inquiries and ensuring your satisfaction.
To Personalize User Experience: Understanding your preferences to tailor our services.
To Process Payments: Handling transactions securely and efficiently.
For Marketing Purposes: Sending promotional materials and updates, if you have opted in.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party.
Legal Obligation: Compliance with legal obligations required by governmental authorities.
Legitimate Interests: For purposes such as direct marketing and improving our services.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: Trusted third-party vendors who assist in our business operations, such as payment processing and delivery services.
Legal Requirements: When required by law or to protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Protecting sensitive data during transmission.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Monitoring: Conducting routine checks to identify and address potential vulnerabilities.

Your Rights

You have the following rights regarding your personal data:

Access: Requesting access to your personal information.
Correction: Requesting corrections to any inaccurate or incomplete data.
Deletion: Requesting the deletion of your personal data under certain conditions.
Restriction of Processing: Limiting how we use your data.
Data Portability: Requesting a copy of your data in a structured, machine-readable format.
Objection: Objecting to the processing of your data for specific purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Collect information on how visitors use our site.
Functionality Cookies: Remember your preferences and settings.
Advertising Cookies: Tailor advertisements to your interests.

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Consent

By using our services, you consent to the terms of this Privacy Policy and the processing of your data as described herein.

Contacting Us

If you have any questions about this Privacy Policy, please refer to our terms of service or specific service-related agreements.